AI for
customers
Useful, trustworthy AI capabilities embedded in customer-facing products: retrieval, personalization, conversational interfaces, and the evals that keep them honest.
↗Product and Engineering Executive
I’m a product and engineering executive. This is my personal space for writing, experiments, and projects I find interesting.
I gave dot a goal, made decisions along the way, and showed up. It helped with the apartment search, viewings, paperwork, and the little things after signing.
02 / Operating model
Useful, trustworthy AI capabilities embedded in customer-facing products: retrieval, personalization, conversational interfaces, and the evals that keep them honest.
↗Governed access to models, tools, knowledge, and workflows: model gateways, usage and cost visibility, and adoption without shadow AI.
↗Agentic systems that plan, build, test, review, and improve software delivery. The agent hands over a working environment with evidence, not a plausible diff.
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